Customer Service 1) Think of a customer service experience you recently had (an oil change, a movie theater visit, a doctor’s visit, an expensive item purchase, etc.). State the company and the service/product. This will be your client for this assignment. 2) Develop a satisfaction survey question in a matrix format that gathers ratings on […]
Develop sample graph or table showing how you would traciz the data to present to your Food Service Director.
Patient Satisfaction The problem: You are a newly hired Patient Services Manager of a foodservice contract company for a 200-bed teaching hospital. The current patient meal service runs from 7am to 10pm, in which the patients can order what they want when they want, average length of stay for the hospital is about 10 days. […]
Provide a short-written report to each of the tasks. Show how to construct the test statistic and what the distribution is under the null hypothesis. Calculate the test statistic.
Topic: Data and Business Decision Making; BEA674 Assessment 3 Studies have shown that organisations with happy employees deliver significantly higher productivity and profits than the average. Suppose that one of the major telecom companies in Australia has recently conducted a company-wide Employee Satisfaction Survey. Employees are asked to respond to a set of questions that […]
Create a satisfaction survey for users, or customers, of a Health Information Department.
Unit 6 HIM Function Information. Read the following document: HI230 Unit 6 HIM Function Information. Create a satisfaction survey for users, or customers, of a Health Information Department. Think about the services provided by the Health Information Department and the different types of users. Consider the examples of surveys found in your readings and view […]
Find a satisfaction survey for a human services program in your area. Identify at least one open-ended question you would ask a focus group to measure the quality of the program.
Search the internet to find a satisfaction survey for a human services program in your area. If you currently work for a human services organization, you may use that organization’s survey. Given what you have read about surveys and dimensions of quality in program evaluation, reflect on whether the survey you found successfully measures the […]