Sara Robbins

Describe the main points from a message and assess the importance of an issue based on a message’s tone by considering the Six Ws of communication.

Instructions For this assessment, you will listen to a voicemail, take notes, and record and submit a response. To successfully complete the assessment, complete the following steps: Consider this scenario: You are a customer service specialist at ABC Inc. On Monday morning, you check your phone and discover you have a voicemail from your manager, […]

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