Project Deliverable 2 CCSU scholars investigated whether the attributes of customer service quality and mobile app design quality predict mobile shoppers’ Trust, Repurchase Intention, or Recommendation Intention. From 286 mobile consumers they recorded demographic characteristics that were described in Deliverable 1. They also measured the mobile shopping quality dimensions and customer attitudes as reported by […]
Explain which service quality dimension has the greatest impact on customer satisfaction at Renaissance hotel?
Problem statement: “Which service quality dimension has the greatest impact on customer satisfaction at Renaissance hotel?” 4 General questions relating to service quality and customer satisfaction. 4 questions per service quality dimension. Tangible, Assurance, Responsiveness, Reliability & Empathy. This survey will be distributed guest at a hotel (the questionnaire needs to hospitality oriented).
Evaluate a children’s book and consider aspects of the books cultural appropriateness.
Children’s books are commonly used in interventions for children with communication disorders and can be an excellent way to support a variety of speech, language and literacy skills in children. Selecting books that are culturally and linguistically appropriate is best practice for intervention with children from CLD backgrounds. For this Activity you will evaluate a […]