Discussion Questions 1. Summarize the service failures associated with this experience. 2. What might the travel agency do to improve its customers’ service experience? Source: H. James Harrington, “Looking for a Little Service,” Quality Digest, May 2000; http://www.qualitydigest.com. The Nightmare on Telecom Street’ by H. James Harrington
Discuss the ways in which what we see on stage or screen (stage directions, visual choices) and/or what we hear (monologues and dialogue) connect to that particular theme.
Exploring Themes in Drama Discussion Tasks: Part 1. Consider which of the following themes you are most interested in exploring in the context of your chosen drama: Love (filial, maternal/paternal, romantic, or platonic) Alienation/Otherness The American Dream/Nightmare The Quest for Identity/Coming of Age Conformity/Rebellion Part 2. Discuss the ways in which what we see on […]