Nightmare

What might the travel agency do to improve its customers’ service experience?

Discussion Questions 1. Summarize the service failures associated with this experience. 2. What might the travel agency do to improve its customers’ service experience? Source: H. James Harrington, “Looking for a Little Service,” Quality Digest, May 2000; http://www.qualitydigest.com. The Nightmare on Telecom Street’ by H. James Harrington

Discuss the ways in which what we see on stage or screen (stage directions, visual choices) and/or what we hear (monologues and dialogue) connect to that particular theme.

Exploring Themes in Drama Discussion Tasks: Part 1. Consider which of the following themes you are most interested in exploring in the context of your chosen drama: Love (filial, maternal/paternal, romantic, or platonic) Alienation/Otherness The American Dream/Nightmare The Quest for Identity/Coming of Age Conformity/Rebellion Part 2. Discuss the ways in which what we see on […]

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