Managing Organizational Conflict SCENARIO: An insurance company executive and her managers have been challenged by their company to increase the productivity of their 100 customer service associates. The associates are very diverse in all respects, including cultural background and languages spoken. The executive observes associates mingling during work hours and is concerned they are under-performing […]
Explain the difference between Performance Appraisal and Performance Management. Provide sufficient detail so that the firm can implement your suggested strategies.
Performance Management vs Performance Appraisal CASE: You are a passionate performance management consultant. Because of your expertise in performance management, you have been hired by the CEO of a large company to change a performance appraisal system to a performance management system. Because you are experienced in bringing about such transitions, you know better than […]
Using a ubiquitous approach to change, critically analyse your organisation’s change capability to address one key challenge.
Change readiness report – Change management You are a Change Management consultant working for a leading business consulting firm. You have been recently hired by another organisation to prepare a “Readiness for Change” report and advise them on how well their business is prepared to deal with key changes in the industry. You are required […]
Identify a strategic challenge within an organisation, design a suitable research approach, and apply a management consultancy approach to make some recommendations.
Research and Consultancy Methods You are to assume the role of a management consultant with a brief to tackle one of an organisations’ strategic challenges. As the world is dealing with COVID-19, you may find that the challenge you identify is linked this pandemic. This individual piece of coursework consists of a 3,000-word Management Consultancy […]