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Develop a satisfaction survey question in a matrix format that gathers ratings on the major components (10 minimum) of the customer experience using the pathway approach.

By EzekielPosted on March 7, 2023Posted in MarketingTagged ambiguous, collegeessays, essayhelp, gathers ratings, Satisfaction survey

Customer Service 1) Think of a customer service experience you recently had (an oil change, a movie theater visit, a doctor’s visit, an expensive item purchase, etc.). State the company and the service/product. This will be your client for this assignment. 2) Develop a satisfaction survey question in a matrix format that gathers ratings on […]