Assignment #3 – Concept Selection (Pugh Matrix) A Pugh matrix is mean to help structure and represent an evaluation procedure to help in decision making and weighing possible alternatives. While it is not meant to be a an Automatic decision making process, it can be extremely beneficial in helping to choose possible alternatives that should […]
Write a draft message to an IT specialist, asking him to help you implement a spam filter in Zendesk.
Assume you just became in charge of a major project inside the Customer Success team – implementation of a new CRM tool called Zendesk. Your job is to migrate from the old CRM system to the new and improve the overall agent and player experience inside the new tool by implementing new features and optimizing […]