SOC230 Final Exam Worksheet
Complete the 20 questions below within this one word document then submit it to the appropriate Final Exam dropbox by the deadline described within your course module and syllabus.
Identify five qualities or characteristics of helpers.
Distinguish between the positive and negative aspects of motivations for choosing a human service career.
List the characteristics of the helping relationship.
What behaviors of the helper indicate active listening?
Why is it important to be aware of non-verbal messages?
Give two examples of non-verbal communication.
Give an example of “paraphrasing.”
What is self-determination and why is it important?
What special understanding do helpers need to work with culturally different clients?
Briefly define empathy and explain how it is different from sympathy.
Distinguish between formal and informal networks.
What is the advocacy process?
What is the relationship between the law and a code of ethics?
What is a professional disclosure statement?
Briefly define the term informed consent.
What is the main difference between front-line workers and administrators?
What is the difference between a reluctant and a resistant client?
Name one way that a professional helper can learn about other agencies.
Explain the difference between encapsulation and burnout.
Why is client empowerment important?
