Define the problem(s) described in the example. Identify potential causes to the problem(s) defined in Step 1. Be sure to link the causes to the problem(s) you identified.

Read “Problem-Solving Application Case – Technology: A Situation Factor That Affects Your Performance” (pg. 33 of Kinicki).

Apply the 3-step problem-solving approach on pages 34-25 in responding to the following:

1. a) Define the problem(s) described in the example. Remember, problems are gaps between what exists and what is desired.

b) Consider outcomes that are undesirable and for whom.

2. Identify potential causes to the problem(s) defined in Step 1. Be sure to link the causes to the problem(s) you identified.

3. Make a recommendation aimed at each cause that you feel will improve or remove the problem. Be sure your recommendations link to the causes identified in Step 2.