The transformational process has taken several years, but reflecting on the progress, Cameryn and hercolleagues believe that significant changes have occurred in the organization and that nurse leaders atevery level have benefited from the efforts to enhance the competencies and skills of the frontlinemanagers.
The benefits of the program are validated with significant improvements in employee opinionsurveys and in surveys to assess healthy work environment.Questions
1. How do you think that complexity science and quantum leadership systems thinking provide aframework for an initiative to advance the competencies and skills of frontline managers and tochange the management culture to a leadership culture in an organization?
2. How effective do you think Cameryn was in transforming the leadership culture in her organization?What might she have done differently to facilitate the change process?
3. One of the roles of the quantum leader is to read the signposts that give direction and feedbackregarding the change process. What were some of the signposts that Cameryn encountered duringthe development of the frontline manager group, interactions with her colleagues, and the encounterwith the Human Resources department?
4. In your opinion, what effect will advancing the frontline managers, her own colleagues’ competence,and transformational leadership culture have on the organizational climate, nursing satisfaction, andeven patient outcomes?
