Why was organizational transformation needed at PNB? What factors contributed to the resistance to change at PNB and how did it overcome the resistance?

Business cases are used to help students learn about the important concepts and explore the issues, problems or decision-making situations faced by organizations and managers.

The case study should be analyzed individually and will have its own set of questions to be addressed. Read the appropriate materials and prepare a case analysis report in a way that addresses all the questions provided.

The case study mentioned below needs to be purchased from Ivey Publishing website.
Vallabh, P., Das, R. and Jayaseelan, S. and Dhar, S. (2020). PNB Housing Finance Limited: Toward Successful Transformation. Ivey Publishing. Product Number: 9B20M078.

Objectives
Develop an ability to identify the hidden issues based on a detailed analysis.
Analyze the issues based on the theoretical concept learned.
Provide a recommendation for each issue identified in the case.
Prepare a coherent report and integrated analysis.

Instructions
In order to complete your case analysis successfully, you should consider
reading the case two to three times to understand the issues faced by the organization or the protagonist;
analyzing the issues based on the theoretical concept learned; and
providing a recommendation for each issue identified in the case.

Introduction

The case is about PNB Housing Finance Limited (PNB) an Indian company, planning for an IPO and organization-wide changes at the structural, technical, and behavioural levels.

The case discussed if the company has successfully implemented change and is ready for growth. The learning objectives are:
To identify factors that drive change in an organization
To understand what leads to resistance to change and provide suitable solutions
To understand the importance of a change management plan
To identify strategies for implementing change