List and explain Gagne’s nine events of instruction by applying them to a customer service training lesson for GenY & GenZ Sales Associates at a retail clothing chain.

List and explain Gagne’s nine events of instruction by applying them to a customer service training lesson for GenY & GenZ Sales Associates at a retail clothing chain.

In addition, include an introduction and conclusion with analysis. Support your answers with concepts from the textbook and external sources. Don’t forget to cite your sources using APA style.

Excellent • Detailed description and summary of 9 events, which includes an Introduction, Analysis and Conclusion with no errors. • Report includes a well proven benefit analysis.