CASE STUDY: First Impressions Can Be Wrong
Ben Baldwin, chief executive officer (CEO) of the Westside Health Consortium, summoned Rob Jameson, vice president for Human Resources, and Pat Collier, chief financial officer, to his office
He told them, “Rob, I agree with your suggestion to change the structure of our benefits package. Pat has supplied financial data to support your suggestion. The costs of benefits continue to rise, with no end in sight. I am asking both of you to work together to develop options for a new plan to replace our existing approach that gives all employees the same benefits. I know that individual and family needs change with time. Westside must institute changes to control costs as well as to attract and retain skilled employees.”
What steps should Rob and Pat take? What suggestions would you offer to them? Why?
Should Ben provide additional guidance? If so, what information should he provide? Why?
