QUALITY MANAGEMENT FUNDAMENTALS
Learning Objectives
After completing this chapter, you should be able to
Describe the vital role of management in achieving quality patient and client health services;
Differentiate among key healthcare quality characteristics, common approaches to quality improvement, and total quality principles; and
Recognize management practices and traits as organizations mature along the quality continuum.
Differentiate among key healthcare quality characteristics, common approaches to quality improvement, and total quality principles.
