UNDERSTANDING SYSTEM BEHAVIOR
Learning Objectives
After completing this chapter, you should be able to
Explain systemic structure from the perspective of the iceberg metaphor;
Describe how an understanding of systemic structure guides managerial questions about performance problems;
Identify the influence of mental models on managerial behaviors, decisions, and effectiveness; and
Apply learning strategies to better understand how systemic structures affect performance.
Describe how an understanding of systemic structure guides managerial questions about performance problems.
