ASSIGNMENT
Describe a customer service event (negative or positive) you have experienced within the past few months. Tell the story of what happened and then address the following questions.
How did the service event affect your opinion of the company or organization involved?
What aspect of the organizational supply chain was most relevant to your experience?
In what ways, if any, could the organization have changed its logistics methods to make your customer experience more positive?
Describe a customer service event (negative or positive) you have experienced within the past few months. Tell the story of what happened.
