Healthcare Operations and Management
1. Define Health Care Operations Management. Review the 5 key goals of the Operations Manager (p. 7 -9). Discuss a problem you have encountered within the organization or nursing unit where you are employed which negatively impacts nursing practice, client care, safety, or quality. Explain how an Operations Manager could use 3 of these key goals to mitigate the problem discussed.
2. Discuss a system-related problem you have encountered within a health care organization which negatively impacts nursing practice, client outcomes, quality or safety. Describe one specific action a nurse, using systems-based thinking would incorporate to help mitigate the problem discussed. How could this action be implemented at your organization?
