Emotions and moods.
1 Differentiate between emotions and moods.
2 Identify the sources of emotions and moods.
3 Show the impact emotional labor has on employees.
4 Describe affective events theory.
5 Describe emotional intelligence.
6 Identify strategies for emotion regulation.
7 Apply concepts about emotions and moods to specific OB issues.
Differentiate between emotions and moods. Show the impact emotional labor has on employees.
