Case Assignment
Read the case “The Decline of Sears” This case is derived from the textbook/e-textbook “Management: A Practical Introduction” by Angelo Kinicki.
Answer the following Questions:
What is the underlying problem in this case from Edward Lampert’s perspective? (1.5 marks)
What are the key causes of Sears’ decline? (1.5 marks)
Part 2- Application of Chapter Contents
What does the Human Relations Movement suggest went wrong at Sears? (4 marks)
Use the four parts of a system to diagnose the company’s decline. Provide support for your conclusions. (4 marks)
To what extent did Sears use a total quality management (TQM) perspective in running its business? Explain. (4 marks)
What is the underlying problem in this case from Edward Lampert’s perspective? (1.5 marks) What are the key causes of Sears’ decline?
