Play the role of an HR professional and will develop an HR plan for a franchise owner. Apply HR Planning knowledge to forecast demand and supply and then develop a clear plan to address the resulting labour shortage or surplus.
Conduct research and apply labour supply and demand forecasting concepts and techniques they learned to create this HR plan.
Then write an executive summary business report which documents the results of your research and your HR plan including (but not limited to) addressing the case questions in the textbook. Your executive summary report must be a Word document.
Also complete a video-recorded 10-minute presentation which logically documents the results of their research and their HR plans to be presented to the franchise owner. The presentation will provide the owner with a high-level summary of the management report, rationale for action, and the recommended HR plan. The presentation must be (8-10 PowerPoint slides, 12-point font excluding cover page and references page).
Case Incident: How to Downsize Successfully While Using HRP Fundamentals
A successful franchise owner of a prestigious sporting goods chain is feeling the effects of technology, with more and more online sales and less and less customers in the shops. Locally there are three stores, and typically each store needs the following positions staffed for optimum profitability and success:
a store manager
an assistant manager
five department managers
and 20 customer service representatives,
Averaging $1 200 000 in annual revenue. However, there has been a trend of 20 percent sales decline in stores, with an increase of 30 percent sales online (last year the online revenue stream was $300 000). The franchise owner was able to handle all of the online sales with a team of five full-time remote workers (working from home) last year.
The owner wants each store to maintain its productivity, which he measures as the revenue per employee. He also thinks that there is potential to grow the online business.
Answer the following questions.
Conduct research in order to get information to address the following questions.
a. Using your HR planning expertise, forecast the demand of labour in the stores and the online environment over the next three years.
b. Assuming an annual 15 percent turnover level of in-store workers and a 30 percent turnover level of online-focused employees, determine overall HR supply estimates over the next three years.
c. Report the number of employees that will be surplus or shortages for each part of the business and for each year.
d. Report the numbers of any employees that will need to be terminated each year and the services that should be provided for them.
e. Additionally, provide some suggestions of activities you could engage in to determine supply details by internal vs. external candidates.
Do you forecast a labour shortage or surplus? Develop a clear plan to help address the forecast labour shortage or surplus.
Part 1- Business Report
You are to gather the information and write a business report which documents the results of your research above and presents it in a logical manner for senior management of the franchise.
Part 2- Presentation
You are to complete a 10-minute presentation that documents the results of your research above and presents it in a logical manner for the franchise owner. Your presentation will provide the owner with a high-level summary of the management report, rationale for action, and the recommended HR plan.
