Use the framework summarized in Exhibit 1.2 to assess the degree to which Ann’s people are a source of competitive advantage at this point in time.

Case Study

Review the All in a Day’s Work Case Study and answer the three discussion questions. Responses to each question should range from 100-200 words.

Reflect scholarly writing and current APA standards (12-point Times New Roman font, double-spacing, 1″ margins, title and reference pages).

Discussion Questions.

1. Describe the people-related problems or issues Ann Wood faced during the day. Did she handle these effectively? If not, what do you believe she should have done?

2. Is Ann Wood a high-involvement manager? If so, provide evidence. If not, how well do you think she’ll perform in her new job as head of marketing?

3. Assume that Ann Wood wants her managers and associates to be the foundation for her department’s competitive advantages. Use the framework summarized in Exhibit 1.2 to assess the degree to which Ann’s people are a source of competitive advantage at this point in time.