ASSIGNMENT- Malcolm Baldridge National Quality Award criteria
For this Assignment, analyze an organization’s quality management practices according to the Malcolm Baldridge National Quality Award criteria.
XYZ Logo Yuki Tanaka You are an analyst in the Operations department at XYZ Corporation. The leadership team of another company (your “client”) is seeking XYZ’s services because they are considering making improvements to their operations using the Malcolm Baldridge National Quality Award criteria.
You have been tasked with creating a report to inform the client’s decisions. Analyze the company and include some recommendations for how the company can make some improvements based on your analysis.
Executive Summary (1 page)
Part 1: Dimensions of Quality (6–9 paragraphs)
Describe what the eight dimensions of product quality are and provide a brief example of each. (75–150 words, or 1–2 paragraphs)
Describe what the five dimensions of service quality are and provide a brief example of each. (75–150 words, or 1–2 paragraphs)
Using the company you selected for Part 2, describe which dimensions of quality would be most important for the company’s main product (from the eight dimensions) or service (from the five dimensions). Explain why you selected these particular dimensions. (75 words, or 1 paragraph)
What are some challenges that organizations encounter in regard to managing quality? (75 words, or 1 paragraph)
Explain why organizations should prioritize quality. Specifically: (150–225 words, or 2–3 paragraphs)
How can an improvement of quality impact an organization’s productivity and production costs, as well as its profits?
What are other benefits to the organization from pursuing quality?
What are the potential negative effects on the organization of failing to pursue quality?
