Provide a brief description of the phases of the design thinking process presented in the Designing a Patient-Centered Experience section of the article.

Health Care Providers Can Use Design Thinking to Improve Patient Experiences by Sharon H. Kim, Christopher G. Myers and Lisa Allen

1. Use MS–Word to create a document named design–thinking.docx to answer the questions that follow.

2. Read the article Health Care Providers Can Use Design Thinking to Improve Patient Experiences. (Article also available through Canvas, Module 2: Week–2)

3. While the consequences of missed appointments have been widely studied, what critical data have been missing from these studies that could have been used to solve this problem?

4. Briefly describe the key step in the design thinking process.

5. Provide three examples from the article of how design thinking might be used to provide better services and outcomes for patients.

6. Provide a brief description of the phases of the design thinking process presented in the Designing a Patient–Centered Experience section of the article.

7. Give an example of how the Johns Hopkins Hospital is using the design thinking process to improve the patient experience and care at the hospital