Operations Management
In this assignment analyse an operation of your choice. You need to be able to visit and observe this operation in practice. For example, you could select a shop, cinema, restaurant, bar, library, gym or garden centre. Your tutor will give some
guidance on your choice of operation.
Your report should answer the following questions:-
1. How does operations management support the strategic aims of your chosen operation?
Discuss this in relation to the performance objectives.
Evaluate the impact of process Technology on your organisation.
3. Critically analyse the environmental and ethical issues the operation faces. How are these being managed?
4. Critically evaluate how customer service levels can be increased in your organisation, suggest a specific improvement project.
