A study on the Service Quality: The impact of the Service quality on Customer satisfaction in Renaissance Hotels.
The topic that has been highlighted for this research study on the service quality having an impact on the customer satisfaction. It will be discussed in this section the problem statement and related research questions in order to specify the precise area of focus for the study.
The following problem statement is fundamental to the research paper aiming to answer:
“Which service quality dimension has the greatest impact on customer satisfaction at Renaissance?”
What is the relationship between reliability and customer satisfaction?
What is the relationship between empathy and customer satisfaction?
What is the relationship between responsiveness and customer satisfaction?
What is the relationship between assurance and customer satisfaction?
What is the relationship between tangibles and customer satisfaction?
