video at: https://youtu.be/OaEHwzXjF1s
The Golden Rule “treat others the way you would like to be treated” is a common saying in our society. However, this sentiment can lead to service breakdowns.
How can practicing the Golden Rule lead to service breakdowns?
Give one specific example of how a service breakdown could occur in one of the various diverse customer groups.
How can practicing the Golden Rule lead to service breakdowns? Give one specific example of how a service breakdown could occur in one of the various diverse customer groups.
