ORIANTATION OF CANADIAN HEALTHCARE
Case Study
You are a manager in your Canadian workplace. One of your staff members commits an error that has an impact on patient safety, and the patient is admitted to the intensive care unit. How would you let the staff member know what happened? The other members of your staff?
a. Write a script of the above scenario with speaking parts for the manager and employee. Include in your script the specific error that the health provider made.
b. Describe how it felt for the employee to receive the feedback (imagine you are the employee and the manager is sharing the information with you). What other emotions did you experience?
c. Now imagine yourself as the manager. Is it difficult to give feedback (as the manager in this scenario)? If yes, what makes it difficult? If no, why was this easy to do?
4. Provide examples of patient safety issues from your prior experience? What happened?Was there a culture of patient safety?
5. Briefly describe one innovation in technology from your own profession.
Module 8 – Ethics and Liability
6. Review the code of ethics for your profession to determine how it relates to the ethical principles identified in module 8.
a. Are they aligned?
b. Are some missing?
7. Read the following three ethical dilemmas. Propose solutions to each of the ethical dilemmas. Identify the ethical perspectives you used in your solutions. Respond to these questions after each case study.
a. Case Study
A person with drug-resistant tuberculosis and a history of non-compliance arrives at the airport. Should they be quarantined?
b. Case Study
You notice your colleague has a lot of bruises on her arm when she pushes up her sleeves to wash her hands. When you mention them, she quickly hides her arms and says she was playing with her very active children. You have never heard her describe her children in that way before.
c. Case Study
You are a massage therapist. You have a long-time client with whom you developed a friendly relationship. You share many interests, especially hockey. She won tickets to a hockey game and invited you to accompany her.
8. Review each liability case study and establish the criteria for negligence in each case by answering the questions.
a. Case Study
A woman was helping her husband change position in bed after his surgery. As she was doing so, she noticed a sharp pain in her hand. She looked down and found a 22-gauge needle was stuck in her hand. She brought this to your attention.
What was the duty of care owed to the patient?
Did the professional carry out that duty? If not, what exactly did the professional fail to provide?
Was the patient injured?
Did the professional’s failure to carry out the duty cause the injury?
In conclusion, through application of the criteria for determining negligence, was the professional negligent?
b. Case Study
A patient undergoes surgery for spinal decompression to alleviate pain. Before surgery, the patient demonstrated that he understood the risks and benefits of the surgery and was capable of giving consent. Nothing unusual happened during the course of care. The surgery did not resolve the issue and in fact made the condition worse.
What was the duty of care owed to the patient?
Did the professional carry out that duty? If not, what exactly did the professional fail to provide?
Was the patient injured?
Did the professional’s failure to carry out the duty cause the injury?
In conclusion, through application of the criteria for determining negligence, was the professional negligent?
Module 9 – Pathways to Successful Employment
9. What are some of the skills that have been described in the Employability Skills Profile?
10. Given the techniques and information that you have learned in this module, prepare a resumé that you would give to a Canadian employer. Submit your resumé as a separate document attached to an email to your instructor.
11. How are the concepts highlighted in these three modules different from your experience and education?
12. How does this difference challenge you?
13. What do you have to know or do differently to be successful in the Canadian health care system, culture, and context?
