Block style business letter that indirectly tells customers the raise of service fees
In this discussion we will practice delivering bad news. Delivering unwelcome information usually demands an indirect approach, such as the one outlined by Janet Mizrahi in “Routine Communication” on pages 31-33.
Situation
You work for a large cable and internet provider called “Monopole.” Like many cable and internet providers, Monopole refrained from raising rates on its customers during the global pandemic. One year into the pandemic, management has decided it is time to return to routine price increases. It’s your job to prepare the letter that will be sent to all Monopole customers announcing a 15% increase on services across the board. The price increase will go into effect during the next billing cylce.
You have been working from home and have been dependent upon your internet service provider. You’ve been using the service heavily for shopping, interaction, work, and entertainment through a relatively difficult year. You are also concerned that a price increase will be difficult for many to manage as the pandemic has presently a challenging economy to so many. You wonder how you might inform all these customers that Monopole’s prices are increasing again.
Assignment
Prepare a letter that informs Monopole customers that their next bill will be 15% more expensive. Use a block format and the indirect approach. You can creatively provide names, addresses, facts, and figures as needed in your letter.
Compose and post your answer to Unit 4 Discussion & Participation. Your initial post should be a minimum of 300 words. Use a unique subject that conveys the main point of your post.
