Write two letters the first letter, you will take on the role of a your business, and you will ask for an adjustment based on a situation in regard to doing the business.

Good News Claim and Response

For this assignment, you will write two letters. In the first letter, you will take on the role of a your business, and you will ask for an adjustment based on a situation in regard to doing the business. You will ask for some sort of compensation, ie a replacement, or money returned.

In the second letter, you will accommodate the claim, and grant the customer what they want, whether it is a refund, a replacement, or some other service. You will also need to reinstate the customer’s faith in your company, and keep the letter audience centered, following the practices of good technical writing.