Assignment Task
With reference to a contemporary example with which you are familiar; such as
either
1) an organisation that you have worked for
2) one you feel you can research easily using the Internet and academic search
engines
3) or basing your response on the case study organisation you are required to display your understanding of the learning outcomes by submitting a Managing Change in Organisations assignment
Discuss your choice of organisation with your tutor if you are in any doubt about how appropriate it is.
Case study:
Ton, Z and Reavis, C. 2017. Quest Diagnostics (A): Improving Performance at the Call
Centers.MIT Sloan Management Case 17–177. [ONLINE] Available at:
https://mitsloan.mit.edu/LearningEdge/CaseDocs/17–177.Quest%20Diagnostics%20A.pdf
[Accessed 3 September 2019]
Answer all the following questions
Question 1
Using examples from either:
1) an organisation that you have worked for
2) one you feel you can research easily using the Internet and academic search
engines
3) or basing your response on the case study organisation contrast the nature of the change process that they faced and using relevant models from the course materials and/or your own wider reading, describe the key drivers for change in each case.
You must draw upon relevant theory, concepts and models.
In order to complete this task, you will need to consider as a first step the factors outlined in the course materials, referring as a start to the lessons on the Challenge of Change and Changing the Status Quo and relevant academic sources to your answer.
Question 2
Focusing on one of the examples you described in Question 1 identify the key
stakeholders and answer the following questions: How might senior management have identified the main areas of support or resistance to any planned change?
Discuss how resistance to change should have been ideally managed.
You must draw upon relevant theory, concepts and models.
In order to complete this task, you will need to consider as a first step the factors outlined in the course materials, referring as a start to the lessons on Diagnosing and Planning Change and Making Change Stick and include relevant academic sources to your answer.
Question 3
Using examples from either:
1) an organisation that you have worked for
2) one you feel you can research easily using the Internet and academic search
engines
3) or basing your response on the case study organisation evaluate how effectively you feel the change process was managed in terms of the issues that surrounded knowledge management, knowledge tracking and knowledge migration.
Justify your conclusions in terms of both the implementation process and the outcomes achieved.
You must draw upon relevant theory, concepts and models and appropriate organisational examples.
In order to complete this task, you will need to consider as a first step the factors outlined in the course materials, referring as a start to the lessons on Management Approaches to Change, Making Change Stick and Leading the Change and add relevant academic sources to your answer.
Question 4
Compare and contrast any two models that help senior managers to diagnose and plan change in their organisation.
Discuss their role in supporting the success of such processes.
You must draw upon relevant theory, concepts and models
