Discussion Board 3: Maintaining Patient Safety and Promoting a Healthy Workplace
Module Objectives
Evaluate initiatives to promote patient safety (Course Objectives 3, 4, 5 and Student Learning Objective 1, 2, 4, 5, 6, 7)
Assess principles of quality improvement and quality management (Course Objectives 2, 4, 5 and Student Learning Objective 1, 4 , 5, 6, 7, 8)
Compare tools used in quality improvement (Course Objectives 2, 4, 5 and Student Learning Outcomes 4, 5, 7, 8)
Evaluate and discuss the decision-making theory (Course Objectives 1, 2, 3, 4, and Student Learning Outcomes 1, 3, 4)
Assemble and apply principles of communication in diverse cultures (Course Objectives 3, 4, 5 and Student Learning Outcomes 1, 2, 5)
Assess individual cultural competence (Course Objectives 3, 4, 5 and Student Learning Outcomes 1, 2, 5, 7)
Evaluate and compare concepts of cultural competence (Course Objectives 3, 4, 5 and Student Learning Outcomes 1, 2, 4)
Required Learning activities
Read/review
Murray, E. Nursing Leadership and Management. Chapters 5, and 12
What every nurse should know about staffing.docx
Actions
Team STEPPS Resources for Team Training (Links to an external site.)
Relationship-based care (Links to an external site.)
Solutions that will Improve the Workplace Environment (Links to an external site.)
Positive Work Environments Contribute to Nurse and Patient Satisfaction (Links to an external site.)
Overview of Magnet Recognition (Links to an external site.)
View the following
Say This, Not That (Links to an external site.)
Creating a Safety Culture (Links to an external site.)
Journey to High Reliability (Links to an external site.)
The Role of the Nurse Manager (Links to an external site.)
Preventing Nurse Burnout (Links to an external site.)
6 Tips to Prevent Nurse Burnout (Links to an external site.)
Website: National Center for Cultural Competence (Links to an external site.)
As a nurse manager, you have noticed the nursing staff on the unit not working as a team. Numerous staff has made comments that their patient assignment is heavy and no one will help. One nurse stated, “It is humiliating to ask for help and not get any.” Another nurse stated that during the last 2-12 hour shifts he only had one 10-minute break, “No one seems to care,” he stated.
The manager wants to address this issue because it appears to have affected patient satisfaction. The patient satisfaction data for the last 6 months shows a steady decrease in patient satisfaction on the unit. There has recently been a loss of 2 nurses and neither nurse has been replaced, so it is true that everyone is working short.
As the nurse manager on the unit you want to show as much support and care as you can to your team but it is hard to know where to begin. Use your own perspective to suggest how this situation should be approached, what you would you like to see as a potential solution, and/or what method would you like to see used to reach a solution?
