Managing Conflict and Team Building
An unhealthy work environment is predisposed to disruptive behaviors, errors and adverse outcomes, poor patient satisfaction, and increased problems with staff dissatisfaction and burnout.
All staff are responsible ethically and legally to promote a safe and healthy work environment that fosters respect and collaboration.
The goal of giving high-quality patient care and promoting a culture of safety for both staff and patients is of the highest priority for nursing staff.
This discussion allows the student to apply some of the principles learned in this course to actual situations. It is important to feel confident about applying these principles to actual situations.
Discussion Board Objectives
Describe types of conflict observed in the workplace (Course Objectives 2, 4, 5 and Student Learning Objectives 1, 2, 6, 8)
Assess how the principles of conflict resolution apply (Course Objectives 2, 3, 4 and Student Learning Objectives 1, 2, 5, 6, 8)
Create applicable approaches to manage conflict (Course Objectives 1, 2, 3, 4 and Student Learning Objectives 1, 2, 6, 8)
Evaluate types of workplace violence (Course Objectives 1, 2, 4, 5 and Student Learning Objectives 1, 2, 5, 6, 7)
Compare methods nurse leaders can utilize to create and sustain a healthy work environment (Course Objectives 1, 2, 3, 4, 5, and Student Learning Objectives 1, 2, 3, 5, 7, 8)
Develop the role of nurse leaders in fostering teamwork and collaboration (Course Objectives 1, 2, 3, 4 and Student Learning Objectives 1, 2, 4, 6, 8)
Learning Activities
Read: Murray, E. (2017). Nursing leadership and management. Chapters 6, 14, and 15
Appreciative Inquiry: Building Teamwork and Leadership (Links to an external site.)
View the following videos:
Nursing Simulation: Managing Incivility (Links to an external site.)
Undermining A Culture of Safety (Links to an external site.)
Annie’s Story: How a Systems Approach can Change Safety Culture (Links to an external site.)
Read the information on the following website and take the brief quiz
Team Management (Links to an external site.)
Directions:
Describe a situation in the workplace that pertained to team effectiveness and culture of safety that you either observed or were a part of and how the nurse manager or leader responded.
Identify appropriate and inappropriate behaviors that were manifested.
What principles of conflict resolution were observed?
Describe the outcome of the situation and whether or not it contributed to a healthy work environment and culture of safety.
Give an example of how AI could be used to focus on a positive resolution.
If the situation had an undesirable outcome, discuss strategies and principles of conflict resolution that could have improved the outcome.
