This course focuses on identifying types of conflicts and resolving conflicts through effective communication techniques.
Identify a recent interpersonal, group, or organizational conflict that you were involved in and was later resolved.
Select five of the topics listed below and discuss how they apply to your chosen conflict.
You must use a minimum of five resources to help support your discussion of these topics. Be sure to focus on communication techniques that were used during the conflict management process.
Argue whether the resolution to this conflict was a “best practices” approach to resolving this conflict.
Your paper must include an introduction paragraph that provides a high-level overview of your paper.
In addition, your paper must include a strong conclusion paragraph that brings together the topics discussed. Remember not to introduce any new topics in your conclusion.
Conflict Topics for the Final Paper (select five)
Why does conflict occur?
Conflict management
The positive and negative effects of conflict
Role of personality types in conflict management
Communication techniques
Ethics and workplace conflicts
Climate in a conflict situation
Stress and anger
Facework
Forgiveness
Mediation and arbitration
