Why do you think the situation at Blizzard grew to become this bad? What aspects of their response have been effective or ineffective?

Read the three articles about the Activation Blizzard scandal, linked under “modules” in “material for Blizzard case.” Then, answer the three assignment questions below.

1) Why do you think the situation at Blizzard grew to become this bad?

2) Review Activation Blizzard’s response to-date (see PC Gamer timeline). What aspects of their response have been effective or ineffective?

3) Review CEO Bobby Kotick’s letter. Assuming this proposed response is carried out, what are its strengths and weaknesses?

Your written work will also be evaluated based on these criteria:

1. Development ;Your answers should fully address the assignment questions. Be detailed and specific without padding your paper with wordiness (e.g. statements & content that add limited value).

2. Clarity ;Your writing should contain as few errors as possible and should be clearly structured. Write as if you are addressing your manager or an important client.

3. Directness ;Your writing should be organized around responding to the assignment questions listed for each paper and you should fully follow assignment instructions.

Why do you think the situation at Blizzard grew to become this bad? What aspects of their response have been effective or ineffective?
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