Managing Business Operations
Prepare a research report regarding a luxury hotel operation in relation to managing business operations. The report must include applications of concepts from “Operations & Supply Chain Management” by David Colliers and James Evans.
By using design thinking, innovation capability and managing business operations insight to develop and propose viable solutions to improving the hotel operations processes. Logistic, or layout. Example of solutions includes the use of Big Data to improve customer service experiences, the use of AI to improve operations processes etc.
In addition, the report must include a minimum of 8 x well-chosen academic journal articles, and a minimum of 4 x media articles from the business press (e.g., The Conversation, The Australian Financial Review, The Economist, The Times, The Weekend Australian, Wall Street Journal).
Word limit: 3000 words plus a 250 word (max) Executive Summary plus references. The Operations & Supply Chain Management” by David Colliers and James Evans chapter 1-19 has been included – focus mainly on Chapter 1-8
A suggested structure for the report is:
Executive Summary
Table of Contents
Introduction
Literature Review
Insights from Practice
Connection of Theory to Practice (if applicable)
Recommendations
References
