Managing a Toxic Leader
1. Design a performance improvement plan (PIP), 4 pages in length, for the manager of an inpatient psychiatric unit, based on a one-page case study scenario.
2. Introduction
This assessment provides an opportunity for you to evaluate a leader’s performance in relation to organizational mission, vision, and goals and to develop a plan for performance improvement.
3. Preparation
As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as part of your assessment.
Consider your own health care organization or another organization with which you are familiar.
• What are the key concepts, practices, and aspects of effective decision-making strategies used to promote safety and quality?
• What is the role of delegation in the organization?
• What is the role of personal power when attempting to facilitate change among parts of the system and organization, across departments, business units, or other structural entities?
Reflect on an inter-professional team experience that you have encountered in professional practice.
• What made that experience positive or negative in terms of effective collaboration and patient outcomes?
4. Read the Managing the Toxic Leader Case Study Scenario [DOCX] from the perspective of the chief nursing officer (CNO) or director of nursing (DON) who supervises 3 West.
5. Instructions
Design a performance improvement plan (PIP) for Jackie. The audience for the PIP is Jackie and your organization’s human resources department. Key components of the PIP should include documentation of performance issues and development of an action plan.
Supporting Evidence
Cite at least five sources of credible scholarly or professional evidence to support your plan with the last 5 years
Performance Improvement Plan Development
Note: The requirements outlined below correspond to the grading criteria in the Managing the Toxic Leader Scoring Guide. Be sure that your performance improvement plan addresses each point, at a minimum. You may also want to read the scoring guide to better understand how each criterion will be assessed.
• Evaluate Jackie’s performance as a leader.
• Provide examples of Jackie’s performance from the scenario.
• Identify at least two standards of professional performance that Jackie is violating.
• For the purposes of the performance improvement plan, document the performance issues.
• Determine the implications of Jackie’s behavior for organizational mission, vision, and goals.
• Review the organizational mission, vision, and goals of your own organization, or those of another health care organization you are familiar with.
• Connect your employee performance expectations to the goals of the organization.
• Explain how Jackie’s behavior affects the organization’s ability to achieve its mission, vision, and goals.
• Develop an action plan to improve leader performance.
• Clearly identify professional performance expectations.
• Explain how improvements in Jackie’s performance can improve health care delivery and patient outcomes.
• You may wish to refer to the About TeamSTEPPS resources to connect the action plan to more effective teamwork and improved outcomes.
• Write clearly and concisely, using correct grammar and mechanics.
• Express your main points and conclusions coherently.
• Proofread your writing to minimize errors that could distract readers and make it more difficult to focus on the substance of your analysis.
• Support your main points, claims, and conclusions with credible scholarly or professional evidence, correctly formatting citations and references using current APA style.
Additional Requirements
Format your document using APA style.
• Be sure to include:
• A title page and reference page. An abstract is not required.
• A running head on all pages.
• Appropriate section headings.
• Your document should be 4–pages in length, not including the title page and references page.
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:
• Competency 1: Evaluate theories and practices of leadership and management for professional nursing practice.
• Evaluate a leader’s performance.
• Competency 2: Analyze how organizational goals, models of patient care delivery, and systems models affect health care service delivery.
• Determine the implications of an employee’s behavior for organizational mission, vision, and goals.
• Competency 3: Analyze the impact of health care policy, legal and regulatory, and quality control on health care delivery and patient outcomes.
• Develop an action plan to improve leader performance.
• Competency 4: Communicate effectively across disciplines, demonstrating respect for self and others.
• Write clearly and concisely, using correct grammar and mechanics.
• Support main points, claims, and conclusions with scholarly or professional evidence, correctly formatting citations and references using current APA style.
