Transitioning from measurement to management of employee performance
ITSM performance measurement is an important aspect of every organization. ITSM manages the IT function as a service function. It evaluates how the performance of the IT department measures the company’s goals, aims and objectives.
It requires a significant investment of the company’s resources and capital therefore performance measurement must be applied to ensure that it
provides the services equivalent or exceeding the initial investment. After conducting performance measurement an organization should formulate a strategy to transition to performance management. Performance management is beneficial to companies that provide services.
It allows a continuous monitoring, adjustment and improvement of the IT system as a result the company keeps advancing and improving its competitive advantage within the industry.
