Please respond to the posts below with 50 words minimum.
Discussion Post – Ly L.
How does the Boomer Technology Circle illustrate the concept of the bidirectional service supply relationship?
With consulting and accounting services, the primary suppliers of process inputs are customers in service organizations which offer their bodies, property, mind, information, and data as inputs to the service processes. This notion that customers are suppliers is referred to in service organizations as a bidirectional supply chain.
Boomer Consulting, Inc. (BCI) is an accounting and consulting firm which serves their services to small and large companies throughout the United States and other countries.
The company employees must travel to provide their services to clients. For this, Boomer realizes that BCI often serves many firms’ same size and has similar issues in operation. Boomer tried to find a way to provide more standard services and create a BCI circle so that the company reduces traveling and enhances the effective services. The new model is called Boomer technology circle which is built on the concept of roundtables. The circle has a cluster of firms in the specific geographical area.
BCI set up several round tables of different organizations in a month. These round tables are organized whereas BCI’s clients can share their issues, concerns, and solutions together. Any issue and solution related to accounting can be presented in these circles. The Boomer circle demonstrates the idea of bidirectional service supply relationship. This helps BCI’s clients to discuss and address their problems and solution at round tables that optimize BCI bidirectional service supply for both users and service’s provider.
How has Boomer Consulting, Inc. made the client a coproducer in the service delivery process?
As we know that BCI started providing services as accounting and consulting firm. The demand for the service increases over years. BCI gains their reputation and credits over their service performance. Many firms trust BCI services and work. However, BCI limits their time and resources to handle the growing demand around the world.
For high demand in the market, BCI creates a new strategy which is called Boomer circle which club their specific clients at a particular location. BCI creates a round table service where BCI and their clients can exchange and discuss issues and solutions together. Their clients can participate and address their problem and challenges effectively.
Also, BCI creates different service sessions to support their clients. Their clients can play in inactive role in round table and receive their service through the service process. In the other hand, other customers can actively participate into the process of service delivery.
At the round table, customers and service providers can participate and discuss challenges, issues, and solutions together.
Clients are encouraged to assist each other by addressing issues and providing their possible solutions in the round table. BCI tries to apply bidirectional optimization to help their clients and reducing their service expenses for both clients and BCI.
How is the concept of “leverage” achieved by Boomer Consulting?
As BCI grows, there is increase in demand for accounting and consulting service in the market. Boomer leveraged his credentials and reputation to many companies in the market. BCI wants to apply their leverage to maximize their competitive advantage and enhance their reputation in accounting industry. First, Gary Boomer received the recognition for Technology and Firm Management’s authority as the leading authority in the accounting industry. He is an influential leader in the accounting field.
This can be advantage for BCI in providing services to their clients. Second, the round table service strategy creates big leverage for BCI. For this, BCI positively applies word of mouth from current members to enhance their credit and reputation to new and potential members.
The positive feedback of round table members can benefit for BCI, and BCI can attract more clients to use their services. Last, technology is the important leverage for BCI. BCI’s clients like to update about the BCI’s new technology developments. BCI organizes small seminars to discuss and help their clients to have innovative ideas and development to assist their client’s projects. In conclusion, these above concepts of leverage are achieved by BCI effectively.
Discussion Post – Elizabeth S.
Boomer Consulting, Inc. has utilized the concept of bidirectional service supply relationship through their Boomer Technology Circle. BCI is doing what is best for both the consulting firm and their clients through proactively engaging the client in their own consumption of services. The client is directly involved in inputting ideas and knowledge into a structured brainstorming of ideas between BCI’s clients across the board. This allows BCI to provide a highly individualized service for the client, while also be very cost-effective.
This cost-effectiveness helps illustrate how BCI has made the client a coproducer in the service delivery process. Clients benefit the most from BCI’s consulting services when they are actively engaged in the different phases of BCI’s Technology Leadership Process. When the client utilizes the one-on-one phone conferences and then participates in the review and blueprint for their business, the Kolbe Team Success Program and the Boomer Technology Circles are able to target the specific needs of the client’s business.
This amount of cohesiveness between the client and BCI in making the client part of the service delivery process has also allowed BCI to achieve a higher level of leverage within their firm. Members are involved in many of the planning processes with BCI facilitating and ultimately forming the service for clients. By transforming their business model from only one-on-one face-to-face meetings with clients to a more standardized set of services, and bringing clients to them, BCI can get away from needing a greater number of partners, and thus increasing their profit per partner ratio.
