.Understand the principles of effective communication in organisations
1.1 Evaluate the appropriateness and efficiency of different communication channels and tools.
1.2 Explain the use of vertical, lateral or networked communication channels and tools.
1.3Explain how the use of clear and correct language supports effective communication.
II.Understand the role of communication in organisations
2.1 Analyse the features of different models of business communication that support administrative services
.2.2 Evaluate the strengths and weaknesses of an organisation’s communications system.
2.3 Justify improvements to an organisation’s communications system
Explain the use of vertical, lateral or networked communication channels and tools.
