Write a transcript or outline (by answering the attached questions thoroughly using the listed and/or attached resources) for a presentation for senior leadership in which four organizational leaders analyze the impact of a health care organization’s new safety and quality dashboard. Include an analysis of what the new metrics mean and how they will inform departmental activities for the next quarter. Questions and answers do not have to be written in APA format, but please cite any sources used in APA format.
Specific Instructions: Your organization has just updated its safety and quality dashboard. Review the attached Safety and Quality Dashboard [PDF]. Note: You do not need to create a dashboard for this assessment. You are simply being asked to work with the one provided.
The CEO has asked each of the organizational leaders below to prepare a joint “presentation”. In it, they are to prepare an outline of their analysis of how the new numbers will inform their particular activities for the next quarter. The organizational leaders include:
The quality director.
The patient safety officer.
The risk manager.
Senior leadership.
Because of the quality director’s critical role in implementing the organization’s safety and quality strategic objectives, this individual will open the presentation and provide additional background about how the new dashboard was developed. This individual will also close the “presentation”. Use the attached document of questions and answer them accordingly. Also be sure to address each role and the corresponding questions.
Resources: YOU DO NOT HAVE TO USE ALL OF THESE RESOURCES, but resources must be cited in APA format at the end.
Quality Improvement Tools-
Gillam, S., & Siriwardena, A. N. (2013). Frameworks for improvement: Clinical audit, the plan-do-study-act cycle and significant event audit. Quality in Primary Care, 21(2), 123–130.
Millar, R. (2013). Framing quality improvement tools and techniques in healthcare. Journal of Health Organization and Management, 27(2), 209–224.
Dashboards-
Carroll, C., Flucke, N., Barton, A. J. & Thompson T. L. (2013). The use of dashboards to monitor quality of care [PDF]. Clinical Nurse Specialist, 27(2), 61–62.
Hall, J. T., & Kelly, C. M. (2014). A partnership to enhance outcomes through quality dashboards and action planning. American Nurse Today, 9(1), 58–61.
Measurement Perspectives [PDF].
Weiner, J., Balijepally, V., Tanniru, M., & Bujnowski, A. M. (2015). Integrating strategic and operational decision making using data-driven dashboards: The case of St. Joseph Mercy Oakland Hospital. Journal of Healthcare Management, 60(5), 319–331.
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