Following your analysis for the first assessment, it is now time to think about how to take the operations to the next level and make it a means to deliver better value to the customers.
Write a report that critically evaluates the process (or the operation) that you worked on in the first assessment, and propose recommendations for improvement.
You need to use the Capstone Assessment Report Template provided. Your report should:
Clearly describe the selected process (or operation) so that the reader can clearly understand it. Please ensure you present a process (or network) map to support your discussion. If the process is large, you may focus on only a part of it, i.e. delimit the scope.
Then critically analyse and evaluate the selected process (or operation/supply network) of the organisation using relevant operations management principles taught in any three of the topics from the list below:
Process Design – Positioning
Process Design – Flow Configuration
Agile Supply Chains
Lean Synchronisation
Quality management
Risk and resilience management
Digital transformation
Based on your evaluation, propose recommendations that improve two critical issues. In proposing improvement recommendations, follow the steps and use the tools mentioned in Module 5, operations improvement, for identifying, prioritising, and implementing improvement projects.
Requirements
The required word length for this assessment is 2500 words (+ 10% before penalty applies).
In terms of structure, presentation and style you are normally required to use:
AIB standard report format
AIB preferred Microsoft Word settings
author-date style referencing (which includes in-text citations and a reference list)
These requirements are detailed in the AIB Style Guide.
You are required to use at least 6-12 academic references for this report, from different sources.
All references must be from credible sources such as recent academic articles, books, magazines, company documents and industry-related journals.
Your grade will be adversely affected if your assignment contains no/poor citations and/or reference list and if your assignment word length is beyond the allowed tolerance level (see Assessment Policy available on AIB website).
Grading criteria and feedback
Your assessment will be marked according to the following grading criteria:
Criterion 1: Advanced theoretical and technical knowledge in one or more disciplines, or areas of practice. (25%).
Criterion 2: Analyze critically, reflect on and synthesize complex information, problems, concepts and theories to address the question asked in the assessement. (25%).
Criterion 3: Research and apply established theories to a body of knowledge or practice and propose relevant recommendations. (40%).
Criterion 4: Interpret and transmit knowledge, skills and ideas to specialist and non-specialist audiences. (10%).
